Our Clinic Terms

Please see below our clinic terms and conditions of service.

Terms and Conditions


All consultations with our highly skilled Cosmetic Nurses are complimentary.


Consultations with Nada Gill:

As our Principal Practitioner and Medical Director, Nada Gill requires $150 for her consultations which can be redeemable, if treatment occurs on the day.

Read more about Nada Gill 

Cancellation & No Show Policy

We respect that your time is valuable and we appreciate that you understand ours is too.

We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled appointment time are able to be re-booked at no additional cost to the client.

Any subsequent cancellations by/for the same client that occur within the 24 hour period will result in a $50 cancellation fee.


The first time a cancellation is made within the 24 hour period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).


No shows, failure to present to scheduled appointment without contacting the clinic may result in a $50 cancellation fee and will require a $50 deposit for future appointment, redeemable on the total cost of the treatment.

Booking Fees

Booking fees for treatments are automatically credited towards your account and will come off the total treatment cost.

Booking fees for consultations, will be automatically be credited towards your total treatment cost if done on the day. If treatments are made for the future, the consultation fee will be paid on the day.


Clients who make a booking and subsequently fail to present for their designated appointment (without contacting the clinic within 24hours to cancel or reschedule their appointment), the booking fee will be forfeited.

Specials, Discounts & Pricing

Due to laws affecting advertising of therapeutic goods and services we cannot name specific ingredients, brand names or products in our advertising.


All products and ingredients as well as the risks, side effects, advantages and results of each treatment, as well as alternative options will be discussed in your consultation and a decision made accordingly.


We attempt to give you an updated guideline of treatment pricing, however, please note that it is only a guide to give clients an indication as to expected costs. The majority of our treatments are dependent on the individual as to the amount and therefore price for each client.


All quotes will be provided upon consultation and after a thorough skin and facial assessment with recommendations provided by our practitioners.

All specials and packages have specific terms and conditions which are stated on each specific page.

Specials and discounts may not be suitable for particular clients as each individual has specific skin concerns. Suitability for any special or discounted treatment will be discussed in depth during consultation. Treatments are performed at the discretion of the practitioner.

Have more questions?

Get in touch today for a complimentary consultation.